Designing better digital services for citizens


It’s a fundamental cultural shift in how you interact with your customers. Monitor the success and ROI of digital transformations and investments. After several years of interviews with digital transformation leaders, Altimer released a report that defined six stages of digital transformation.

Step 2: Define Strategic Goals

Because digital transformations involve a lot of moving parts — training, technology, people, etc. — maintaining balance is crucial. If you focus too intently on a new tool , you might overlook the need for additional employee training .

The COVID-19 pandemic has accelerated the rate of tech adoption

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After you analyze the pilot test’s results, set a plan for the additional phases. Depending on the size and nature of the business, this could be department-wise or solution-wise. Examine why they’re relevant to your operation and how efficient they are. That creates alignment and collaboration, and everyone understands their role as a result. PwC found in their 2023 Global Consumer Insights Pulse Survey that a majority of consumers have purchased products directly from a brand’s website. In fact, McKinsey & Company predicts the upcoming decade will see more technological advancements than the previous 100 years combined. This article will explain why these roadmaps matter and how to create one.

Organizations are also adopting generative AI in the form of software coding assistants. “Developer productivity is probably the lowest hanging fruit in terms of adoption of LLMs,” Cannava said. The shift-left method, which moves customer support activities closer to users, provides faster responses and reduces a customer’s reliance on higher-cost support tiers. Digitally mature companies see their organizations as empowered, poised to convert disruptions into advantages.

This will build your reputation as a thought leader in your industry. The final question involves researching and identifying the technology you’ll need to successfully transform. Some of these may be middle-of-the-road tools that help you reach your end goal, while others may be the permanent solution you implement and use forever.